shipping policy.
BUG ships orders to the address provided by the customer during checkout.
01 — delivery areas
We currently deliver within Egypt unless stated otherwise on the website.
Available delivery areas may change depending on courier coverage and service availability.
02 — delivery time
Delivery time depends on your location, order volume, courier performance, public holidays, weather, and other circumstances outside our control.
Estimated delivery times are shown for guidance only and are not guaranteed.
03 — order confirmation
We may contact you by phone, email, SMS, or WhatsApp to confirm your order before shipping.
If we cannot reach you, your order may be delayed or cancelled.
04 — shipping fees
Shipping fees may vary depending on location, courier, order value, product type, or delivery method.
Any applicable shipping fee will be shown at checkout or confirmed before delivery.
05 — cash on delivery
If Cash on Delivery is available, the customer must prepare the full order amount at delivery.
Refusing a confirmed Cash on Delivery order without valid reason may affect future orders.
06 — failed delivery
Delivery may fail if:
- —the address is incorrect or incomplete
- —the customer does not answer calls
- —the customer is unavailable
- —the customer refuses the order
- —the delivery location changes after dispatch
- —the courier cannot access the location
07 — re-delivery fees
If delivery fails, additional shipping fees may apply for re-delivery.
08 — delivery delays
BUG is not responsible for delays caused by couriers, public holidays, weather, high order volume, incorrect customer details, force majeure events, or circumstances outside our control.
We will try to support you and follow up with the courier where possible.
09 — damaged packages
If your package arrives damaged, please take clear photos before opening and contact us as soon as possible.
We will review the case and help find a suitable solution.